Last Modified: 11-11-2025

Introduction

Voltas Limited (“We” or “Us” or “Our”) respect your privacy and are committed to protecting it by complying with this Privacy Policy (“Policy”).

This Policy describes:

• • How we collect, use, disclose, and protect the personal information of our customers and website users (“You”).
• • Describes the types of information We may collect from You or that You may provide when You visit the website www.voltasglobal.com (“Website”).
• • Our practices for collecting, using, maintaining, protecting, and disclosing that information.

For the purposes of this Policy, “Service” refers to the Website, including all content, features, functionalities, forms, and customer support interactions offered through the site, as well as any related services provided by Us, our authorized distributor NGE Sales Canada Limited (“NGE Sales”), and/or our authorized contractors in connection with your enquiry or any service request raised by You. This definition excludes independent business activities or services offered directly by an authorized distributor that are not part of or related to the Website, its customer enquiry process or the.

We will only use Your personal information in accordance with this Policy unless, otherwise required by applicable law. We take steps to ensure that personal information we collect about You is adequate, relevant, not excessive, and used solely for the purposes identified at the time of collection or as otherwise permitted by law. Personal information submitted through this Website is stored on secure servers located in India. This information and may be transferred to and accessed by our authorized distributor, NGE Sales in British Columbia (Canada) and /or our authorized contractors in Canada for the limited purpose of responding to your enquiry and providing Services related to your enquiry or for fulfilling any service request raised by You.

Under the Personal Information Protection and Electronic Documents Act (PIPEDA), “personal information” means information about an identifiable individual. This includes, but is not limited to, your name, email address, phone number, IP address, and device ID. Please note that business contact information, such as a person’s name, title, business address, business telephone number, or business email address, when used solely for professional purposes, is excluded from the definition of personal information under applicable privacy laws.

NGE Sales based in British Columbia may handle your personal information locally for the purpose of providing Services and support to You.

This Policy applies to personal information we collect, use, or disclose about You:

• • On this Website (e.g., through enquiry forms or contact submissions).
• • In email, text, or other electronic communications between You and Us.
• • Through any advertising or applications on third-party Websites that link to this policy.
• • From other sources, such as Our authorized distributor, authorized contractors, or publicly available data, where permitted by applicable law.

The Website may include links to third-party Websites, plug-ins, services, social networks, or applications. Clicking on those links or enabling those connections may allow the third party to collect or share data about You. If You follow a link to a third-party Website or engage a third- party plugin, please note that these third parties have their own privacy policies, and We do not accept any responsibility or liability for these policies. We do not control these third-party Websites, and We encourage You to read the privacy policy of every Website You visit.

This policy DOES NOT apply to information that:

• • We collect offline or through any other means, or on other Websites operated by Us or third parties, unless such collection is expressly covered by this policy
• • You provide to or is collected by any third party, through any application or content (including advertising) that may link to or be accessible from or on the Website.
• • Is obtained from other sources not directly governed by this Website, including information collected by Our authorized distributor, authorized contractors, or publicly available sources, unless such collection is expressly covered by this policy.

Please read this policy carefully to understand Our policies and practices for collecting, processing, and storing your information. If You do not agree with Our policies and practices, your choice is not to use Our Website. By accessing or using this Website, you indicate that You understand, accept, and consent to the practices described in this policy. This policy may change from time to time (please refer to the Changes to Our Privacy Policy section below). Your continued use of this Website after We make changes indicates that You accept and consent to those changes, so please check the policy periodically for updates. We will notify You in advance of any material changes to this policy and obtain your consent to any new ways that We collect, use, and disclose your personal information.

1. Information We Collect About You

We collect personal information from and about you when you interact with Our Website, primarily through enquiry forms. This information helps Us respond to your queries and provide relevant Services through Our authorized distributor.

1.1 Personal Information

We collect personal information when you interact with Our Website, including when you submit an enquiry. This may include your name, email address, phone number, city, postal code, product interest, and Internet Protocol (IP) address. We may also collect any other information you provide through the Website.

1.2 Technical and Usage Information

We may automatically collect technical data such as browser type and version, operating system, time zone setting, device information, and Website usage details (e.g., pages visited, time spent, and clickstream data) to improve Website performance and security.

1.3 Aggregated and Non-Personal Information

We may use aggregated data that does not identify you personally to analyze Website usage and improve Our Services. For example, we may calculate the percentage of users accessing a specific feature.

2. HOW WE COLLECT INFORMATION ABOUT YOU

We use different methods to collect your information, including through:

• • Direct interactions with You, such as when You fill in forms on the Website, contact Us by phone, email, or other communication channels.
• • User contributions, including information You provide for publication or display on public areas of the Website or for transmission to other users or third parties.
• • Automated technologies or interactions, as You navigate through the Website. This may include usage details, IP addresses, device identifiers, and data collected through cookies, web beacons, and other tracking technologies.
• • Third parties or publicly available sources, such as business partners, service providers, or publicly accessible directories.
• • Offline interactions, such as when You engage with Us at events, or through customer service channels.
• • Social media platforms, if You interact with Us via social media or use social media login features.
• • Other lawful means, where permitted by applicable privacy laws.

2.1 Information You Provide to Us

We may collect Personal Information directly from You through the following means:

• • Information that You may provide by filling in forms on Our Website. This includes information provided at the time of registering to use Our Website, subscribing to Our Services, posting material, requesting further services, or entering a contest or promotion sponsored by Us. We may also ask You for information when You report a problem with Our Website.
• • Records and copies of Your correspondence (including email addresses), if You contact Us and/or Our authorized distributor/ authorized contractor in relation to the Services.
• • Your responses to surveys that We may ask You to complete for research or service improvement purposes.
• • Details of transactions You carry out through Our Website and of the fulfilment of Your orders/service requests. You may be required to provide financial information before placing an order/service request.
• • Your search queries on the Website.
• • Other types of information You provide voluntarily.

You may also provide information to be published or displayed (“posted”) on public areas of the Website or transmitted to other users or third parties (“User Contributions”). Your User Contributions are posted and transmitted at Your own risk. Although We may offer privacy settings or limit access to certain pages, please be aware that no security measures are perfect or impenetrable. Additionally, We cannot control the actions of other users of the Website who may access your User Contributions. Therefore, We cannot and do not guarantee that unauthorized persons will not view your User Contributions.

2.2 Information We Collect Through Cookies and Other Automatic Data Collection Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and deliver personalized content. These may collect information about your device, browsing behavior, and interactions with Our Website. For more details on the types of cookies We use, how We use them, and how you can manage your preferences or opt out of behavioral tracking, please refer to Our Cookie Policy.

3. HOW WE USE YOUR INFORMATION

We use information that We collect about You or that You provide to Us, including any personal information:

• • To present Our Website and its contents to You.
• • To provide You with information, products, or Services that You request from Us.
• • To fulfill the purposes for which You provided the information or that were described when it was collected, or any other purpose for which You provide it.
• • To provide You with notices about your account
• • To carry out Our obligations and enforce our rights arising from any contracts with You, including for billing and collection or to comply with legal requirements.
• • To notify You about changes to Our Website or any products or Services We offer or provide though it.
• • To improve Our Website, products or Services, marketing, or customer relationships and experiences.
• • To allow You to participate in interactive features, social media, or similar features on Our Website.
• • To measure or understand the effectiveness of the advertising We serve to You and others, and to deliver relevant advertising to You.
• • In any other way We may describe when You provide the information.
• • For any other purpose with your consent.
• • For any other purpose required by the applicable law.

We may also use your information to contact You about Our own and third-partie's goods and services that may be of interest to You, as permitted by law. If You do not want Us to use your information in this way, please adjust your preferences using the relevant options provided on the form where your data is collected (e.g. the enquiry form/ order form/registration form in your account profile, use the unsubscribe mechanism at the bottom of Our e-mails and or e-mail Us at dataprotection@voltas.com. We may use the information We have collected from You to enable Us to display advertisements to Our advertisers' target audiences. Even though We do not disclose your personal information for these purposes without your consent, if You click on or otherwise interact with an advertisement, the advertiser may assume that You meet its target criteria. For more information please refer to the Choices About How We Use And Disclose Your Information section below.

4. DISCLOSURE OF YOUR INFORMATION

We may disclose aggregated information about Our users, and information that does not identify any individual, without restriction.

We may disclose personal information that We collect or You provide as described in this privacy policy:

• • To Our subsidiaries and affiliates.
• • In accordance with applicable law, to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Voltas Limited's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Voltas Limited about Our customers and users is among the assets transferred.
  To advertisers and advertising networks that require the information to select and serve relevant advertisements to You and others. We do not disclose data about identifiable individuals to Our advertisers, but We may provide them with aggregate information about Our users (for example, We may inform them that 400 women between 30 and 45 have clicked on their advertisement on a specific day). We may also use such aggregate information to help advertisers target a specific audience (for example, men in a specific location). We may make use of the personal information We have collected from You to enable Us to display Our advertisers' advertisement to that target audience.
• • To third parties to market their products or services to You if You have consented to/not opted out of these disclosures. We contractually require these third parties to keep personal information confidential and use it only for the purposes for which We disclose it to them.
• • To authorized distributors, authorized contractors, and other third parties We use to support Our business (such as analytics and search engine providers that assist Us with Website improvement and optimization) and who are contractually obligated to keep personal information confidential, use it only for the purposes for which We disclose it to them, and to process the personal information with the same standards set out in this policy.
• • To fulfill the purpose for which You provide your personal information.
• • For any other purpose disclosed by Us when You provide the information.
• • With your consent.
• • To comply with any court order, law, or legal process, including to respond to any government or regulatory request, in accordance with applicable law or any other purpose required by the applicable law.
• • To enforce or apply Our Terms of Use and other agreements, including for billing and collection purposes.
• • If We believe disclosure is necessary or appropriate to protect the rights, property, or safety of Voltas Limited, Our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

5. TRANSFERRING YOUR PERSONAL INFORMATION

We may transfer personal information that We collect or that You provide as described in this policy to NGE Sales, Our authorized contractors, and other third parties We use to support Our business (such as analytics and search engine providers that assist Us with Website improvement and optimization) and who are contractually obligated to keep personal information confidential, use it only for the purposes for which We disclose it to them, and to process the personal information with the same standards set out in this policy.

We may process, store, and transfer your personal information in and to a foreign country, including India, which may have different privacy laws that are not as comprehensive as Canadian law. In such circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to access your personal information under their laws. NGE Sales, based in British Columbia, may also handle your personal information locally to provide Services and support to you. Whenever we engage a service provider, including authorized contractors in Canada or abroad, we require that their privacy and security standards adhere to this policy and applicable Canadian privacy legislation. You are welcome to contact us to obtain further information about our policies regarding service providers outside of Canada. See the Contact Information section below.

By submitting your personal information or engaging with the Website, You consent to this transfer, storage, or processing.

6. CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION

We strive to provide You with choices regarding the personal information You provide to Us. We have created mechanisms to provide You with the following control over your information:

• • Tracking Technologies and Advertising. You can manage your cookie preferences using the cookie banner displayed on Our Website when You first visit. This banner allows You to accept or reject different categories of cookies, including those used for advertising and tracking. Separately, You can configure your browser to refuse all or some cookies, or to alert You when cookies are being sent. If You disable or refuse cookies through either method, some parts of this Website may not be accessible or may not function properly. For more information about tracking technologies, see the Information We Collect Through Cookies and Other Automatic Data Collection Technologies section in this document and refer to Our Cookie Policy.
• • Third-Party Advertising. If You do not want Us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, please adjust your preferences using the relevant options provided on the form where your data is collected (e.g. the enquiry form/ order form/registration form in your account profile, use the unsubscribe mechanism at the bottom of Our e-mails and/or e-mail Us at dataprotection@voltas.com.
• • Promotional Offers from Us. If You have opted in to receive certain emails from Us but no longer wish to have your email address/contact information used by the Company to promote Our own or third parties' products or services, please use the unsubscribe mechanism at the bottom of Our e-mails and/or e-mail Us at dataprotection@voltas.com. If We have sent You a promotional email, You may unsubscribe by clicking the unsubscribe link We have included in the email. This opt-out does not apply to information provided to the Company as part of a product purchase, warranty registration, product service experience, or other transactions.
• • Targeted Advertising. You can opt out of receiving advertisements tailored to your interests based on the information We collect or that you provide to Us. To do so, You can manage your cookie preferences. Please note that for this opt-out mechanism to function correctly, your browser must be set to accept cookies. We do not control third parties' collection or use of your information to serve interest- based advertising. However, these third parties may provide You with ways to choose not to have your information collected or used in this way. You can opt out of several third party ad servers' and networks' cookies simultaneously by using an opt-out tool created by the Digital Advertising Alliance of Canada and/or an opt-out tool created by the Network Advertising Initiative. You can also access these Websites to learn more about online behavioural advertising and how to stop Websites from placing cookies on your device. Opting out of a network does not mean You will no longer receive online advertising. It does mean that the network from which You opted out will no longer deliver ads tailored to your web preferences and usage patterns.

7. DATA SECURITY

The security of your personal information is very important to Us. We use physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. We store all information You provide to Us behind firewalls on Our secure servers.

The safety and security of your information also depends on You. Where We have given You (or where you have chosen) a password for access to certain parts of Our Website, You are responsible for keeping this password confidential. We ask You not to share your password with anyone. We urge You to be careful about giving out information in public areas of the Website like message boards, which any Website visitor can view.

Unfortunately, the transmission of information via the Internet is not completely secure. Although We do Our best to protect your personal information, We cannot guarantee the security of your personal information transmitted to Our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

8. DATA RETENTION

Except as otherwise permitted or required by applicable law or regulation, We will only retain your personal information for as long as necessary to fulfill the purposes We collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances, We may anonymize or de-identify your personal information so that it can no longer be associated with You. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to You or your consent.

9. CHILDREN UNDER THE AGE OF 13

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 13. If You are under 13, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to Us, including your name, address, telephone number, email address, or any screen name or user name You may use. If We learn We have collected or received personal information from a child under 13 without verification of parental consent, We will delete that information. If You believe We might have any information from or about a child under 13, please contact Us at dataprotection@voltas.com.

10. ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

It is important that the personal information We hold about You is accurate and current. Please keep Us informed if your personal information changes. By law You have the right to request access to and to correct the personal information that We hold about You. You can review and change your personal information by logging into the Website and visiting your account profile page. If You want to review, verify, correct, or withdraw consent to the use of your personal information You may also send Us an email at dataprotection@voltas.com to request access to, correct, or delete any personal information that You have provided to Us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if We believe the change would violate any law or legal requirement or cause the information to be incorrect. We may charge You a fee to access your personal information, however, We will notify You of any fee in advance.

We may request specific information from You to help Us confirm your identity and your right to access, and to provide You with the personal information that We hold about You or make your requested changes. Applicable law may allow or require Us to refuse to provide You with access to some or all of the personal information that We hold about You, or We may have destroyed, erased, or made your personal information anonymous in accordance with Our record retention obligations and practices. If We cannot provide You with access to your personal information, We will inform You of the reasons why, subject to any legal or regulatory restrictions.

We will provide access to your personal information, subject to exceptions set out in applicable privacy legislation. Examples of such exceptions include:

• • Information protected by solicitor-client privilege.
• • Information that is part of a formal dispute resolution process.
• • Information that is about another individual that would reveal their personal information or confidential commercial information.
• • Information that is prohibitively expensive to provide.

If You are concerned about Our response or would like to correct the information provided, You may contact Us at dataprotection@voltas.com.

If You delete your User Contributions from the Website, copies of your User Contributions may remain viewable in cached and archived pages or might have been copied or stored by other Website users. Proper access and use of information provided on the Website, including User Contributions, is governed by Our Terms of Use.

11. WITHDRAWING YOUR CONSENT

Where You have provided your consent to the collection, use, and transfer of your personal information, You may have the legal right to withdraw your consent under certain circumstances.

To withdraw your consent, if applicable, contact Us at dataprotection@voltas.com . Please note that if You withdraw your consent We may not be able to provide You with a particular product or Service. We will explain the impact to You at the time to help You with your decision.

12. CHANGES TO OUR PRIVACY POLICY

It is Our policy to post any changes We make to Our privacy policy on this page with a notice that the privacy policy has been updated on the Website home page. If We make material changes to how We treat Our users' personal information, We will notify You through a notice on the Website home page and obtain your consent to any new ways that We collect, use, and disclose your personal information.

We include the date the privacy policy was last revised at the top of the page. You are responsible for ensuring We have an up-to-date, active, and deliverable email address for You, and for periodically visiting Our Website and this privacy policy to check for any changes.

13. CONTACT INFORMATION

We welcome your questions, comments, and requests regarding this privacy policy and Our privacy practices. Please contact Us at:dataprotection@voltas.com